Learning Objectives
- Increase congruence between non-verbal and verbal communication
Benefit to Practice: I have a tendency to continue or commence tasks while I am interacting with patients. My words may convey positive regard but my non-verbal behaviour does not.
Success Indicators: I will reflect on my daily interactions with patients and will rate a decrease in this behaviour
Strategies: I will make a notation on my worksheet as a daily reminder and elicit feedback from my peers. Review CNO Practice Standard: Therapeutic Nurse-Client Relationship.
- Explore strategies to improve patient information capture while maintaining therapeutic communication
Benefit to Practice: One of my positions as an RN involves postoperative pain assessments. Time restraints are a daily occurrence with this position and I would like to improve the efficiency of my data collection but maintain effective communication
Success Indicators: Patients will continue to express satisfaction with pain assessment visits and I will see a decrease in the number of repeat visits to capture missed information
Strategies: Make a template of all the information I wish to capture and review this with each patient before termination of the visit. Review CNO Practice: Standard Therapeutic Nurse-Client Relationship.
- Increase knowledge of communication strategies for patients from Inuit cultural background
Benefit to Practice: Our hospital receives many Inuit patients for care and I would like to become more culturally competent with this patient population
Success Indicators: I will become more knowledgeable of cultural traditions of this population and document and share communication strategies with my peers.
Strategies: Review CNO Practice Guideline: Culturally Sensitive Care and RNAO BPG: Embracing Cultural Diversity. Research articles on communication with this patient population, search hospital database for communication strategies and presentations on this topic.
- Explore strategies of effective communication for patients receiving “bad news” in the postoperative period.
Benefit to Practice: One of my nursing positions is on a surgical oncology floor and it is not unusual to arrive in a patient’s room after rounds to find them in a state of distress regarding operative findings.
Success Indicators: Patient satisfaction if possible before end of course, positive feedback from peers regarding applicability of information and strategies.
Strategies: Review CNO Practice Standard: Therapeutic Nurse-Client Relationship and Practice Guideline: Guiding Decisions About End-of-Life Care. Research articles, review attending behaviours and active listening skills and reflect on daily practice. Share findings with peers.
- Increase practice of reflective/meditative strategies
Benefit to Practice: I am finding that the end of life issues facing the patients for whom I care increasingly impacts me emotionally. I know that I need to devote more time to self-health to maintain therapeutic relationships.
Success Indicators: I will be able to leave at the end of a shift feeling I have delivered compassionate care and communicated therapeutically and not feel burdened by issues facing my patients.
Strategies: Decrease number of weekly shifts. No overtime hours. Review self- help strategies. Devote minimum of one hour daily to self-help strategies. Review RNAO BPG: Healthy Work Environment.
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